Custom-Built Surveys
Customer Feedback shows where your company’s strengths and opportunities lie. Your surveys are custom built according to your priorities. What once seemed immeasurable is now quantified by our Customer Satisfaction Information System (CSIS).
On-Site Evaluations
Customer Feedback’s shoppers visit your locations and assess each location based on your survey preferences. The resulting data is then processed by the CSIS and delivered to you in comprehensive reports.
Individual Employee Shops
Customer Feedback’s Individual Employee Shop captures the “moment of truth” between the customer and your employee, recognizing that your company’s efforts culminate in this moment. The Individual Employee Shop survey is versatile; you can use it for everything from providing employee incentives and improving training to increasing employee accountability.
Customer Response Card Data Collection
Customer Feedback collects raw data from your customers’ mail-in response cards and puts it into a functional and logical format.
Competitive Shops
Customer Feedback shops your competition with a custom-built survey and delivers the results in convenient reports generated by the CSIS.
Telephone Call Evaluations
Customer Feedback uses your custom survey to appraise the telephone service skills of your staff.
Customer Exit Interviews
Customer Feedback provides an on-site evaluation of your customer’s experience by collecting impromptu responses from shoppers leaving your business.
Vendor Program Compliance Reporting
Customer Feedback increases cooperation between your company and vendors by monitoring prices, displays, and promotions in your stores.
Customer Feedback shows where your company’s strengths and opportunities lie. Your surveys are custom built according to your priorities. What once seemed immeasurable is now quantified by our Customer Satisfaction Information System (CSIS).
On-Site Evaluations
Customer Feedback’s shoppers visit your locations and assess each location based on your survey preferences. The resulting data is then processed by the CSIS and delivered to you in comprehensive reports.
Individual Employee Shops
Customer Feedback’s Individual Employee Shop captures the “moment of truth” between the customer and your employee, recognizing that your company’s efforts culminate in this moment. The Individual Employee Shop survey is versatile; you can use it for everything from providing employee incentives and improving training to increasing employee accountability.
Customer Response Card Data Collection
Customer Feedback collects raw data from your customers’ mail-in response cards and puts it into a functional and logical format.
Competitive Shops
Customer Feedback shops your competition with a custom-built survey and delivers the results in convenient reports generated by the CSIS.
Telephone Call Evaluations
Customer Feedback uses your custom survey to appraise the telephone service skills of your staff.
Customer Exit Interviews
Customer Feedback provides an on-site evaluation of your customer’s experience by collecting impromptu responses from shoppers leaving your business.
Vendor Program Compliance Reporting
Customer Feedback increases cooperation between your company and vendors by monitoring prices, displays, and promotions in your stores.